If you need more information, please check out the FAQs below
Order, Shipping and Delivery Related
Where is my order?
Quick & Simple steps to check your order status:
Login in your Juno Mom account with your registered e-mail id, under "Orders" section, and select the order for which you need the tracking details, from the list of order/s available.
The ‘Orders’ page shows the current status of your order.
The tracking updates will be reflected in real-time once the order has been packed and shipped from the warehouse.
In addition, you will be notified of all the updates over SMS and e-mail on your registered contact details.
The amount got deducted from my account but I did not receive any Order ID. How do I view my order details?
Order ID is confirmed once our bank receives the payment from your end. However, this is a rare case scenario that happens due to unforeseen reasons, where the amount is deducted from your end but not received at our end.
In such a case, the amount will be credited back to your payment source account in the next 48 hours.
We request you to wait until then, if still it doesn’t, please reach out to us in the ‘Need Help’ section with the screenshot of your payment confirmation.
In how many days my order will be delivered?
We typically process the order within 24 hours of confirmation. After the order has been shipped from our warehouse, depending on your address, our delivery partner will get the order delivered to your doorstep within 4-5 working days. In the meantime, you can track the shipment in the Orders section of your Juno Mom's account.
How do I change my mobile number/address for the order delivery?
Once the order has been confirmed, the number/address cannot be changed. However, we can try providing an alternate number or additional landmark details to our delivery partner.
What if I am not available at the time of a delivery attempt?
We understand that due to some unforeseen reasons, you might miss the delivery attempt. Rest assured, we will get the order delivery reattempted within the next 24 hours, you are requested to be available for the next attempt.
In case you’re still unavailable, please make arrangements for someone (family member/neighbour/security guard) to receive it on your behalf.
How do I change my mobile number/address for the order delivery?
Once the order has been confirmed, the number/address cannot be changed. However, we can try providing an alternate number or additional landmark details to our delivery partner.
My PIN code is not serviceable. I need help!
We strive to serve our customers across India. However, if your area PIN code is not serviceable, we request you to wait for a while, as this might be a temporary situation. Otherwise, you can place an order at an alternate shipping address.
Does Juno Mom deliver outside India?
We are striving hard to bring our products to your doorstep but currently, Juno Mom delivers across India only.
How much Shipping Fee will be charged for my order?
There is no shipping cost for any product. You can buy easily without any burden of shipping cost
Are there any discounts available for bulk purchases?
Yes for bulk order we will give the discounts please reach out to us the with the requirements at contact@junomom.com
Cancellation & Refund Related
Are the levied fees refundable if I cancel my order?
The fees shall be refunded back to the customer in the following cases:
If an order is cancelled before being shipped.
If the order gets cancelled from our end due to any rare unfortunate situation or gets lost/damaged.
Platform Fees shall not be refunded, if the entire is cancelled/returned by the customer post shipping.
Disclaimer on levied fees.
Fees are levied for the smooth processing of your order, technical support and post-order support & provide a hassle-free experience on Juno Mom. This helps us to constantly improve the platform and operations.
How do I cancel an order?
In order to cancel the order, you can do it through the website itself by selecting the order from the list of orders, and then clicking on 'Cancel Order'.
Please Note: An order can only be cancelled if it is in the ‘Confirmed Stage’, once the order is packed at the warehouse, it would not be possible for us to get it cancelled.
Why am I not able to cancel my order?
If you are unable to cancel your order(s), the order may have already been shipped. If you still do not want the products, you may reject the order at the time of delivery by providing the ‘Cancellation Code’ which the delivery partner will provide at the time of delivery.
Please note that a ‘Cancellation Code’ is different from a ‘Delivery Confirmation Code’.
Is there a cancellation fee for orders?
We do not charge any additional cancellation fee on any order.
I have cancelled/returned my order. When & where will I get my refund?
For any cancellations, the refund is processed immediately & should be reflected in your source account through which the payment was made.
If you have returned an order, the refund process will be processed as soon as the order is marked as returned.
Please Note: After the refund is processed, it shall take 5-7 working days for the amount to reflect in your account.
I am not able to see the refund in my account.
The refund will be credited back to your payment source account only. (For Ex: If a credit card was used to place the order, the refund will be initiated to the credit card only). You can find all the details in the respective statement of the mode of payment.
The refund details will also be visible in the app, under the respective order.
Will I be able to modify an order once it is placed?
No, after placing the order, you would not be able to modify it. We request that you cancel and place a new order if any changes are required.
I purchased using the COD option, how will I get a refund?
If you had selected COD as your mode of payment, then any refund that you shall be eligible for will be initiated manually. Our team will reach out to you on your registered email/phone no. and confirm the bank details in which you can receive the refund amount. Post confirmation, we will initiate the refund in next 24 hours.
Please Note: After the refund is processed, it shall take 5-7 working days for the amount to reflect in your account.
Order Related
I have a concern with one of my delivered item/s, what should I do?
In case of damaged or missing items, please contact us immediately at contact@junomom.com for a quick resolution. For damaged products, we may ask for a Photo/Video to avoid these instances in the future. For more details please refer to the website
What is the Return & Refund Policy for a Juno Mom order?
Please refer to refund and return policy available on the website.
How is the product packaged?
The Kit is custom built with spaces to individually place each product in a safe and secure way to minimize damages. All the products are packed in the individual packaging and then placed in the Kit box.
My order has arrived in a tampered condition. What should I do?
If in a rare situation, the order arrives in a tampered condition, and you have accepted it, then you are requested to record an unboxing video, which is unedited and shows the box from all sides before opening & shows each product received clearly. After recording the video, reach out to us on 9901033800 or mail us at contact@junomom.com
In future, we request you to reject such parcels by providing the ‘Cancellation Code’ to the delivery executive, this will help in avoiding any unwanted issues with your order.
Can I check my order and then accept/reject the delivery?
You will only be able to open the parcel once it is delivered, as we do not offer an open delivery system. However, for your satisfaction, you can always make an unboxing video and share it with our experts, in case of any discrepancy.
Login Related
How can I log into my account?
You can login to your account with the registered e-mail ID and One Time Password.
I unable to log in. What should I do?
This might be a rare scenario due to some server issues. We would request you to try again after a while.
If the issue persists for long, we request you share a short screen recording of the issue being faced by you, and we will guide you through it.
How do I add a new address/contact number for delivery?
You can add a new address/contact number through the website itself by going into the 'Profile; section and then selecting Add button on the ‘Addresses’ section, and then following the steps to add a new address.
Also, don’t forget to click the checkbox of “Make this my default address”, if you wish to make it one.
How do I edit my default shipping address/contact number for an upcoming order?
On the checkout page, after adding products to the cart, you can then change the address and contact number for that particular order.
What are the ways I can reach out to you?
We are always available to listen to your concerns and feedback. Please talk to us at 9901033800
Product Related
Can I customize this product?
No, we are not offering any Customization in the product.
Do you offer any personalized options?
No. As of now there are no personalized options available.
Expiry of the products
Abdominal binder- No Expiry Date but use with caution. Refer to the product page for more info.
Bidet- No Expiry Date but use with caution. Refer to the product page for more info.
Maternity Pads- Best before 36 months from the date of manufacture.
Disposable underwear- Best before 60 months from the manufacturing date.
Grip Socks- No Expiry Date but use with caution. Refer to the product page for more info.
Witch Hazel Wipes- Best before 24 months from the date of manufacture.